Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Account Information: Name, email address, shipping address, phone number, and payment information when you create an account or make a purchase.
• Communications: Information you provide when you contact us via email, phone, or through our contact form.
• Newsletter Subscriptions: Email address when you subscribe to our mailing list.
• Reviews & Feedback: Information you voluntarily share in product reviews, surveys, or feedback forms.

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and browsing behavior through cookies and similar technologies. This helps us improve our website and provide a better shopping experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including sending order confirmations and shipping updates
• Providing customer support and responding to your inquiries
• Sending marketing communications and newsletters (with your consent, which you can withdraw at any time)
• Improving our website, products, and services based on usage patterns and feedback
• Detecting and preventing fraud, unauthorized transactions, and other liabilities
• Complying with legal obligations and enforcing our terms of service

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and conducting our business, provided they agree to keep your information confidential and use it only for the purposes we specify.

These service providers include:

• Payment processors (Stripe, PayPal)
• Shipping carriers (USPS, FedEx, UPS)
• Email marketing platforms
• Analytics providers (Google Analytics)

We may also disclose your information if required by law, to enforce our site policies, or to protect our rights, property, or safety.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our databases. We do not store full credit card numbers on our servers — all payment processing is handled by our PCI-compliant payment processors.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify you in the event of a data breach affecting your information.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website, including the ability to add items to your cart and complete purchases. For more information, please see our Cookie Policy.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails.
• Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at Sales@eFloral.net. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. When we no longer need your information, we will securely delete or anonymize it. Account information is retained until you request deletion of your account.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: