Shipping Policy
We carefully package and ship your plants with the utmost care. Learn about our shipping process, timelines, and what to expect when your order arrives.
Careful Packaging
Each plant is secured with eco-friendly materials for safe transit
Fast Processing
Orders ship within 1-2 business days of placement
Nationwide Delivery
Shipping to all 50 US states with tracking included
Arrival Guarantee
If your plant arrives damaged, we'll replace it free of charge
Processing Time
Orders are processed within 1-2 business days (Monday through Friday, excluding major holidays). During peak seasons such as spring planting season and the holiday period, processing may take an additional 1-2 business days. You will receive a confirmation email with tracking information as soon as your order ships.
Pre-ordered items will ship according to the estimated timeline provided on the product page. If you order a mix of in-stock and pre-order items, we may ship them separately to ensure you receive your in-stock items as quickly as possible.
Shipping Rates & Methods
| Method | Estimated Time | Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | $8.95 or FREE on orders over $75 |
| Expedited Shipping | 2-3 business days | $14.95 |
| Priority Overnight | 1 business day | $29.95 |
Shipping rates are calculated based on package weight, dimensions, and destination. Exact shipping costs are displayed at checkout before you complete your purchase.
Weather Protection
Plants are living organisms and can be sensitive to extreme temperatures during transit. We take the following precautions:
- Cold Weather: During winter months (temperatures below 32°F), we include thermal insulation and optional heat pack upgrades to protect your plants from freezing.
- Hot Weather: During summer heat waves (temperatures above 95°F), we may delay shipping or use insulated packaging to prevent heat damage. We monitor weather conditions along the delivery route.
- Hold for Pickup: If extreme weather is expected during delivery, we recommend selecting FedEx or UPS hold-for-pickup options so you can retrieve your plants promptly.
Shipping Restrictions
Some plant varieties may be subject to agricultural restrictions in certain states. We comply with all USDA and state agricultural regulations. If a plant you ordered cannot be shipped to your location due to restrictions, we will notify you promptly and issue a full refund.
We currently ship within the United States only including Alaska and Hawaii. Additional shipping charges may apply for Alaska and Hawaii orders due to the specialized packaging required for longer transit times.
Receiving Your Order
Please open your package as soon as it arrives. Remove all packaging materials carefully and inspect your plant. If your plant shows signs of stress from shipping, place it in a suitable location with appropriate light and water according to the included care guide. Most plants recover from shipping stress within a few days with proper care.
If your plant arrives damaged or appears unhealthy, please take photos of both the packaging and the plant within 24 hours and contact us at Sales@eFloral.net with your order number and photos. We will promptly arrange a replacement or refund.
Lost or Stolen Packages
Efloral.net is not responsible for packages lost or stolen after delivery confirmation by the carrier. If your package shows as delivered but you have not received it, please check with neighbors, your building management, and the carrier directly. If the carrier confirms the package is lost, contact us and we will assist in filing a claim and arranging a replacement.
Questions About Shipping?
Our team is happy to help with any shipping concerns before you place your order.
Contact Us