Return Policy

Our Plant Guarantee

Damaged in Transit

If your plant arrives damaged, please follow these steps:

1. Take photos of both the packaging and the plant(s) within 24 hours of delivery.
2. Email us at Sales@eFloral.net with your order number, photos, and a brief description of the damage.
3. We'll respond within 24 hours with a resolution — either a replacement shipment or a full refund.

In most cases, we will ship a replacement immediately. If the specific variety is out of stock, we will offer a comparable substitute or a full refund.

Non-Plant Item Returns

For pots, planters, tools, and accessories, we accept returns within 30 days of delivery. Items must be unused and in their original packaging. To initiate a return:

• Contact us at Sales@eFloral.net with your order number and the item(s) you wish to return.
• We will provide a return shipping label. The cost of return shipping will be deducted from your refund unless the item arrived damaged or defective.
• Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5-7 business days.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• ✕Plants that have been planted, repotted, or significantly altered after delivery (unless the issue is plant health-related)
• ✕Gift cards
• ✕Sale or clearance items (final sale)
• ✕Subscription boxes after the first shipment has been dispatched

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

Please note that shipping costs are non-refundable unless the return is due to our error (wrong item shipped, damaged product, etc.). If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

If you haven't received a refund within 7 business days after approval, please check your bank account and contact your credit card company. It may take some time for the refund to post to your account. If you've done all of this and still haven't received your refund, please contact us at Sales@eFloral.net.